Category Archives: Customer Service

Your Career and You: “Bottom line…lose the ’tude”

Posted on June 15, 2017 by

I was watching an episode of “The Middle” recently (okay, Curry College COM/PR students and CCPRSA members…don’t judge!) in which Axl proclaims that of course he’s going to get the job he’s going to interview for…he has amazing hair! Needless … Continue reading →

Posted in Action, Communication, Curry College, Customer Service, feedback, Inspiration, PR, PR students, public relations, Thinking | Tagged , , , , , , , , , , , | 4 Comments

Your Career and You: “Good Housekeeping = Good PR”

Posted on July 25, 2016 by

In one of my previous lives as a public relations practitioner, I developed an odd (to my co-workers) habit of stopping on the way to my office to pick up stray bits of paper in the parking lot and dust … Continue reading →

Posted in Action, Communication, Curry College, Customer Service, Ethics, PR, PR students, public relations, Thinking | Tagged , , , , , , , , , , , | 2 Comments

Your Career and You: “People Watching”

Posted on June 19, 2016 by

I realized today, after having done this for a dozen or so times, that, in addition to a much-needed boost to my brainpower, mall-sitting offers one unique benefit…the opportunity to observe a varied cross-section of humanity wandering back and forth … Continue reading →

Posted in Communication, Curry College, Customer Service, Inspiration, PR, PR students, public relations, Undergraduate Communication | Tagged , , , , , , , , , , | Leave a comment

Your Career and You: “Success in PR…It’s About ‘Delivery’”

Posted on August 2, 2015 by

Some minor glitches have occurred this summer that brought one major characteristic of a public relations professional into sharp focus for me…delivery of promised actions. I also realized that this is something I need to give more emphasis to, especially … Continue reading →

Posted in Communication, Curry College, Customer Service, PR students, public relations | Tagged , , , , , , , , , , | 4 Comments

Your Career and You: “Helping Leaders Learn”

Posted on July 26, 2015 by

I dropped in on a tweetchat a few nights ago where the topic was helping your organization’s leaders understand the value…and the perils…of social media. Lots of lively discussion about an often downplayed aspect of today’s communication world. This is … Continue reading →

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Your Career and You: “Customer Service…a Promise is a Promise”

Posted on June 2, 2015 by

I’m on vacation in my “second home” of Taipei, Taiwan, getting some badly-needed rest and, at the same time, working myself into a frenzy of hissy-fitness thanks to the ineptitude of a team of “agents” theoretically representing Verizon. The world’s … Continue reading →

Posted in Communication, Critical Thinking, Customer Service, feedback, Leadership, public relations | Tagged , , , , , | Leave a comment

Your Career and You: “Attitude…People DO Notice, You Know?!?”

Posted on December 30, 2014 by

My undergrad Communication students at Curry College, where I oversee the Public Relations Concentration and teach most of the PR courses, probably think I’m a robot. Why? Because just about every other sentence out of my mouth is something about … Continue reading →

Posted in careers, Communication, Curry College, Customer Service, feedback, public relations, Undergraduate Communication | Tagged , , , , , , , , | 6 Comments