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Category Archives: Customer Service
Your Career and You: “‘Customer Service’? Or ‘Sales Pitch’?”
I read a terrific post by David Meerman Scott recently that rekindled my ongoing passion for spectacular customer service. Then I made my second trip to a local car dealer to get some critical recall replacement work done on my … Continue reading
Your Career and You: “Bottom line…lose the ’tude”
I was watching an episode of “The Middle” recently (okay, Curry College COM/PR students and CCPRSA members…don’t judge!) in which Axl proclaims that of course he’s going to get the job he’s going to interview for…he has amazing hair! Needless … Continue reading
Posted in Action, Communication, Curry College, Customer Service, feedback, Inspiration, PR, PR students, public relations, Thinking
Tagged Attitude, business management, Challenges, Change, Creativity, Decisions, lessons, lessons learned, Management, Perceptions, public relations, Relationships
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Your Career and You: “Good Housekeeping = Good PR”
In one of my previous lives as a public relations practitioner, I developed an odd (to my co-workers) habit of stopping on the way to my office to pick up stray bits of paper in the parking lot and dust … Continue reading
Posted in Action, Communication, Curry College, Customer Service, Ethics, PR, PR students, public relations, Thinking
Tagged Attitude, Challenges, client service, Communication Department, Communication students, Curry College, customer service, Ethical behavior, Professionalism, public relations, Public Relations Concentration, Undergraduate Communication
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Your Career and You: “People Watching”
I realized today, after having done this for a dozen or so times, that, in addition to a much-needed boost to my brainpower, mall-sitting offers one unique benefit…the opportunity to observe a varied cross-section of humanity wandering back and forth … Continue reading
Posted in Communication, Curry College, Customer Service, Inspiration, PR, PR students, public relations, Undergraduate Communication
Tagged client service, communication, Communication Department, Communication students, Creativity, Curry College, customer service, Education, public relations, Public Relations Concentration, Undergraduate Communication
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Your Career and You: “Success in PR…It’s About ‘Delivery’”
Some minor glitches have occurred this summer that brought one major characteristic of a public relations professional into sharp focus for me…delivery of promised actions. I also realized that this is something I need to give more emphasis to, especially … Continue reading
Your Career and You: “Helping Leaders Learn”
I dropped in on a tweetchat a few nights ago where the topic was helping your organization’s leaders understand the value…and the perils…of social media. Lots of lively discussion about an often downplayed aspect of today’s communication world. This is … Continue reading
Posted in Communication, Customer Service, feedback, Leadership, Planning, public relations
Tagged Careers, Challenges, client service, customer service, Education, leadership, learning
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Your Career and You: “Customer Service…a Promise is a Promise”
I’m on vacation in my “second home” of Taipei, Taiwan, getting some badly-needed rest and, at the same time, working myself into a frenzy of hissy-fitness thanks to the ineptitude of a team of “agents” theoretically representing Verizon. The world’s … Continue reading
