Category Archives: Customer Service

Your Career and You: “Attitude…People DO Notice, You Know?!?”

My undergrad Communication students at Curry College, where I oversee the Public Relations Concentration and teach most of the PR courses, probably think I’m a robot. Why? Because just about every other sentence out of my mouth is something about … Continue reading

Posted in careers, Communication, Curry College, Customer Service, feedback, public relations, Undergraduate Communication | Tagged , , , , , , , , | 6 Comments

Your Career and You: “UNcommon Courtesies”

I had a brief conversation with a friend at Curry College recently who commented on the habit of younger (than the two of us!) people today responding to a “Thank You” with a (usually) muttered “No Problem.” No Problem?!? I didn’t … Continue reading

Posted in Curry College, Customer Service, feedback, job hunting, job search, public relations | Tagged , , , , , | 2 Comments

Your Career and You: “What Does PR Do?”

My Curry College Communication students often ask me why I believe public relations is important for an organization. They eagerly point out the oceans of very visible advertising that surround the release of new software…or cars…or movies…and they ask, logically … Continue reading

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Your Career and You: “Just Doin’ MY Job”

I just had a very disappointing experience that reinforced one of my longest-standing personal standards…that of simply doing whatever is necessary to get the job done regardless of whether or not the task is in your job description. My long-suffering … Continue reading

Posted in careers, Communication, Curry College, Customer Service, public relations, Undergraduate Communication | Tagged , , , , , , , | 13 Comments

Your Career and You: “Customer Service…When Our Eyes Met…”

My wife and I stopped in at a local restaurant this past weekend for lunch. The place is frequented by folks “of a certain age” who have shoes in their closets older than most of the waitstaff bustling back and … Continue reading

Posted in careers, Communication, Curry College, Customer Service, internships, pleasure, public relations, social media, Undergraduate Communication | Tagged , , , , , , , | 5 Comments

Your Career and You: “I Broke a Teacup…or Perceptions and PR"

As the saying goes, “Perception is reality.” What you believeyou have experienced is, to you, factor truth.Well…I dropped a teacup today while setting the table for lunch.In the realm of teacups (in this case, a Chinese teacup…basic, inexpensive), this one was … Continue reading

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Your Career and You: “On Pigeons and Statues”

I had an epiphany a few days ago as I sat patiently (although you wouldn’t know it from the multiple snarky tweets I sent while waiting) as the folks at a local newly-opened restaurant tried to cope with a hungry … Continue reading

Posted in careers, Communication, Curry College, Customer Service, job hunting, job search, public relations, Regis College, Undergraduate Communication | Leave a comment