Tag Archives: customer service
Your Career and You: “Good Housekeeping = Good PR”
In one of my previous lives as a public relations practitioner, I developed an odd (to my co-workers) habit of stopping on the way to my office to pick up stray bits of paper in the parking lot and dust … Continue reading
Your Career and You: “People Watching”
I realized today, after having done this for a dozen or so times, that, in addition to a much-needed boost to my brainpower, mall-sitting offers one unique benefit…the opportunity to observe a varied cross-section of humanity wandering back and forth … Continue reading
Your Career and You: “Success in PR…It’s About ‘Delivery’”
Some minor glitches have occurred this summer that brought one major characteristic of a public relations professional into sharp focus for me…delivery of promised actions. I also realized that this is something I need to give more emphasis to, especially … Continue reading
Your Career and You: “Helping Leaders Learn”
I dropped in on a tweetchat a few nights ago where the topic was helping your organization’s leaders understand the value…and the perils…of social media. Lots of lively discussion about an often downplayed aspect of today’s communication world. This is … Continue reading
Your Career and You: “Customer Service…a Promise is a Promise”
I’m on vacation in my “second home” of Taipei, Taiwan, getting some badly-needed rest and, at the same time, working myself into a frenzy of hissy-fitness thanks to the ineptitude of a team of “agents” theoretically representing Verizon. The world’s … Continue reading
Your Career and You: “Attitude…People DO Notice, You Know?!?”
My undergrad Communication students at Curry College, where I oversee the Public Relations Concentration and teach most of the PR courses, probably think I’m a robot. Why? Because just about every other sentence out of my mouth is something about … Continue reading
Your Career and You: “UNcommon Courtesies”
I had a brief conversation with a friend at Curry College recently who commented on the habit of younger (than the two of us!) people today responding to a “Thank You” with a (usually) muttered “No Problem.” No Problem?!? I didn’t … Continue reading
Your Career and You: “Just Doin’ MY Job”
I just had a very disappointing experience that reinforced one of my longest-standing personal standards…that of simply doing whatever is necessary to get the job done regardless of whether or not the task is in your job description. My long-suffering … Continue reading
Your Career and You: “Customer Service…When Our Eyes Met…”
My wife and I stopped in at a local restaurant this past weekend for lunch. The place is frequented by folks “of a certain age” who have shoes in their closets older than most of the waitstaff bustling back and … Continue reading
