Tag Archives: customer service

Your Career and You: “Good Housekeeping = Good PR”

Posted on July 25, 2016 by kirkhazlett

In one of my previous lives as a public relations practitioner, I developed an odd (to my co-workers) habit of stopping on the way to my office to pick up stray bits of paper in the parking lot and dust … Continue reading →

Posted in Action, Communication, Curry College, Customer Service, Ethics, PR, PR students, public relations, Thinking | Tagged Attitude, Challenges, client service, Communication Department, Communication students, Curry College, customer service, Ethical behavior, Professionalism, public relations, Public Relations Concentration, Undergraduate Communication | 2 Comments

Your Career and You: “People Watching”

Posted on June 19, 2016 by kirkhazlett

I realized today, after having done this for a dozen or so times, that, in addition to a much-needed boost to my brainpower, mall-sitting offers one unique benefit…the opportunity to observe a varied cross-section of humanity wandering back and forth … Continue reading →

Posted in Communication, Curry College, Customer Service, Inspiration, PR, PR students, public relations, Undergraduate Communication | Tagged client service, communication, Communication Department, Communication students, Creativity, Curry College, customer service, Education, public relations, Public Relations Concentration, Undergraduate Communication | Leave a comment

Your Career and You: “Success in PR…It’s About ‘Delivery’”

Posted on August 2, 2015 by kirkhazlett

Some minor glitches have occurred this summer that brought one major characteristic of a public relations professional into sharp focus for me…delivery of promised actions. I also realized that this is something I need to give more emphasis to, especially … Continue reading →

Posted in Communication, Curry College, Customer Service, PR students, public relations | Tagged Attitude, Careers, Challenges, client service, communication, customer service, intern, internship, learning, lessons, lessons learned | 4 Comments

Your Career and You: “Helping Leaders Learn”

Posted on July 26, 2015 by kirkhazlett

I dropped in on a tweetchat a few nights ago where the topic was helping your organization’s leaders understand the value…and the perils…of social media. Lots of lively discussion about an often downplayed aspect of today’s communication world. This is … Continue reading →

Posted in Communication, Customer Service, feedback, Leadership, Planning, public relations | Tagged Careers, Challenges, client service, customer service, Education, leadership, learning | Leave a comment

Your Career and You: “Customer Service…a Promise is a Promise”

Posted on June 2, 2015 by kirkhazlett

I’m on vacation in my “second home” of Taipei, Taiwan, getting some badly-needed rest and, at the same time, working myself into a frenzy of hissy-fitness thanks to the ineptitude of a team of “agents” theoretically representing Verizon. The world’s … Continue reading →

Posted in Communication, Critical Thinking, Customer Service, feedback, Leadership, public relations | Tagged Attitude, Challenges, Change, client service, Creativity, customer service | Leave a comment

Your Career and You: “Attitude…People DO Notice, You Know?!?”

Posted on December 30, 2014 by kirkhazlett

My undergrad Communication students at Curry College, where I oversee the Public Relations Concentration and teach most of the PR courses, probably think I’m a robot. Why? Because just about every other sentence out of my mouth is something about … Continue reading →

Posted in careers, Communication, Curry College, Customer Service, feedback, public relations, Undergraduate Communication | Tagged Attitude, Communication Department, Communication students, customer service, Enthusiasm, Perceptions, Professionalism, Public Relations Concentration, Undergraduate Communication | 7 Comments

Your Career and You: “UNcommon Courtesies”

Posted on September 7, 2014 by kirkhazlett

I had a brief conversation with a friend at Curry College recently who commented on the habit of younger (than the two of us!) people today responding to a “Thank You” with a (usually) muttered “No Problem.” No Problem?!? I didn’t … Continue reading →

Posted in Curry College, Customer Service, feedback, job hunting, job search, public relations | Tagged Change, Courtesy, Curry College, customer service, Professionalism, Relationships | 2 Comments

Your Career and You: “Just Doin’ MY Job”

Posted on June 24, 2014 by kirkhazlett

I just had a very disappointing experience that reinforced one of my longest-standing personal standards…that of simply doing whatever is necessary to get the job done regardless of whether or not the task is in your job description. My long-suffering … Continue reading →

Posted in careers, Communication, Curry College, Customer Service, public relations, Undergraduate Communication | Tagged Challenges, Communication Department, Communication students, Curry College, customer service, public relations, Public Relations Concentration, Undergraduate Communication | 13 Comments

Your Career and You: “Customer Service…When Our Eyes Met…”

Posted on March 16, 2013 by kirkhazlett

My wife and I stopped in at a local restaurant this past weekend for lunch. The place is frequented by folks “of a certain age” who have shoes in their closets older than most of the waitstaff bustling back and … Continue reading →

Posted in careers, Communication, Curry College, Customer Service, internships, pleasure, public relations, social media, Undergraduate Communication | Tagged Curry College, customer service, intern, internship, public relations, Public Relations Concentration, Relationships, Undergraduate Communication | 5 Comments